Privacy Policy

When you contact Saudi Travel or submit a booking request, you may provide information such as your name, phone number, pickup location, destination, travel date, number of passengers and additional travel details.

You may also provide information voluntarily when contacting us through WhatsApp, email, telephone or other communication channels.

Information you provide may be used to respond to enquiries, prepare transportation quotations, recommend suitable vehicles, arrange requested services and communicate with you about your journey.

We may also use necessary information for customer support, administrative purposes, record keeping and the operation and improvement of our services.

Our website may allow you to prepare a booking request and continue the conversation through WhatsApp.

When you choose to continue through WhatsApp, the information entered in the booking form may be included in a prepared WhatsApp message. Your use of WhatsApp is also subject to WhatsApp's own privacy practices and terms.

We do not sell your personal information.

Information may be shared when reasonably necessary to arrange your requested transportation, operate our services, comply with legal obligations or protect our legitimate rights.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including customer support, booking administration, legal obligations and business records.

When personal data is no longer necessary for the purpose for which it was collected, we will take appropriate steps to delete or otherwise dispose of it, subject to applicable legal, contractual and operational requirements.

We take reasonable organisational and technical measures to protect information under our control. However, no internet, messaging or electronic storage system can be guaranteed to be completely secure.

Our website may use essential technologies required for website functionality. If analytics, advertising or other non-essential cookies are introduced in the future, this policy may be updated to explain how they are used.

Depending on the circumstances and subject to applicable law, you may have rights regarding the personal information we hold about you. These may include the right to be informed about the purpose and legal basis for processing your personal data, the right to access your personal data, the right to request a readable copy of your personal data, and the right to request correction, completion or updating of inaccurate or incomplete information.

You may also have the right to request destruction of your personal data when permitted under applicable law, and the right to withdraw consent where consent is the legal basis for processing. These rights are subject to the Saudi Personal Data Protection Law (PDPL), its Implementing Regulations and any applicable exceptions or legal requirements.

Exercising a privacy right does not necessarily require us to delete information that we are required or permitted to retain for legal, contractual, security, dispute-resolution, accounting or other legitimate purposes.

Saudi Travel respects applicable requirements under the Saudi Personal Data Protection Law (PDPL) and its Implementing Regulations when processing personal data.

Personal data collected through our website, booking requests and communication channels is used for purposes connected with responding to enquiries, arranging transportation services, communicating with customers, providing customer support and maintaining necessary business records.

Where applicable, you may exercise your rights under the PDPL by contacting us using the email address or telephone number provided in the Contact Us section of this policy. When handling a request, we may need sufficient information to verify the identity of the person making the request and to protect the personal data of other individuals.

We will review requests in accordance with the PDPL, its Implementing Regulations and other applicable legal requirements. Certain requests may be limited or declined where the law permits or requires us to retain or otherwise process the relevant information.

Our website may link to external websites or services such as WhatsApp. Saudi Travel does not control the privacy practices of third-party services, and you should review their policies when using them.

We may update this Privacy Policy when our services, website or legal requirements change. The latest version will be published on this page with an updated revision date.

If you have questions regarding this Privacy Policy or the information you have provided to us, please contact Saudi Travel.