Terms & Conditions

By using the Saudi Travel website or requesting our services, you agree to these Terms & Conditions.

If you do not agree with these terms, you should not use the website to request transportation services.

Saudi Travel provides or arranges transportation services that may include airport transfers, Umrah transportation, Ziyarat transportation, private travel, group transportation and city-to-city journeys.

Service availability may depend on the requested date, route, vehicle, passenger count and other travel requirements.

Submitting a form through our website or sending information through WhatsApp constitutes a booking request only.

A booking is not confirmed until Saudi Travel or its authorised representative confirms the requested service, vehicle, availability, price and any applicable booking conditions with you.

Prices displayed on vehicle pages or elsewhere on the website may relate to specific routes, vehicles or conditions.

Additional stops, waiting time, changes to the route, additional passengers, luggage requirements, seasonal conditions or other special requests may affect the final price.

The final quotation communicated and confirmed with you before booking will apply to your journey.

You are responsible for providing accurate information when requesting transportation, including your contact details, pickup location, destination, travel date, passenger count, luggage and any relevant flight or accommodation information.

Please notify us as soon as possible if any information changes after your booking has been confirmed.

Customers should be ready at the agreed pickup location at the confirmed time.

Travel and arrival times can be affected by circumstances outside our reasonable control, including traffic, road conditions, weather, security restrictions, airport procedures and other operational conditions.

For airport transportation, customers should provide accurate flight information where requested.

Flight delays, immigration procedures, baggage collection and airport conditions may affect pickup timing. Any waiting-time arrangements or additional charges should be confirmed as part of the booking.

Vehicle images and descriptions on the website are intended to help customers understand available transportation categories.

A particular make, model or vehicle may be substituted with a suitable alternative where necessary, subject to the confirmed booking arrangement and required passenger capacity.

Cancellation, rescheduling and refund conditions may vary depending on the service, timing and confirmed booking arrangement.

Any applicable cancellation or refund conditions should be communicated before payment or booking confirmation. Applicable statutory consumer rights are not excluded by these terms.

Where payment is required, the amount, payment method and timing will be communicated as part of the booking confirmation.

Customers should only make payment using payment details confirmed through Saudi Travel's authorised communication channels.

Customers should choose a vehicle suitable for both their passenger and luggage requirements.

Customers remain responsible for their personal belongings and should check the vehicle before leaving at the end of their journey.

We aim to keep information on the Saudi Travel website accurate and useful. However, routes, prices, vehicle availability, services and other information may change.

Booking-specific information confirmed directly with our team takes priority over general website information.

Our website may use or link to third-party services such as WhatsApp. Your use of those services is also subject to their own terms and policies.

Saudi Travel will provide services according to the confirmed booking arrangement and applicable requirements.

We are not responsible for delays or disruption caused by events outside our reasonable control, subject always to rights and responsibilities that cannot lawfully be excluded.

These terms and the use of our services are subject to the applicable laws and regulations of the Kingdom of Saudi Arabia.

We may update these Terms & Conditions when our services, policies or legal requirements change. The current version will be published on this page.

If you have questions about these Terms & Conditions or a booking, please contact Saudi Travel.